Frequently Asked Questions

Shipping & Delivery

Do you offer free shipping?
Yes — we offer free standard shipping on all orders over €30.

Where do you ship to?
We ship across the UK and throughout Europe. Delivery times vary by destination; you'll see an estimate at checkout.

How long does delivery take?
Standard delivery typically takes 3–7 working days within the UK and 5–10 working days for most European addresses.

Sizing

What sizes are available?
Our socks come in UK sizes 3 to 12, which correspond to EU sizes 36 to 47. Each product page lists the specific size range for that style.

How do I know which size to choose?
Most of our socks are designed with a comfortable stretch fit. If you're between sizes, we recommend sizing up for the best feel.

Returns & Exchanges

Can I return or exchange my socks?
Absolutely. If you're not happy with your purchase, you can return unworn items in their original packaging within 30 days of delivery. Contact our support team to start a return.

Who covers return shipping?
Return shipping costs are the customer's responsibility unless the item arrived faulty or incorrect.

Product Care

How should I wash my Shosett socks?
For best results, machine wash at 30°C with similar colours. Avoid bleach and tumble drying — air drying helps preserve the soft cotton and keeps colours vibrant for longer.

What are the socks made from?
Our socks are crafted from soft, breathable cotton with a touch of stretch for comfort. We prioritise ethically sourced materials and close-to-home production.

Orders & Payment

What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment options displayed at checkout.

Can I change or cancel my order?
Orders are processed quickly, but if you contact us within a few hours of placing your order we'll do our best to accommodate changes.